Legal
At 1016, your privacy matters as much as your next big win. This Privacy Policy explains exactly what personal information we collect when you use the 1016 platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have as a data subject under Philippine law. By registering an account or continuing to use 1016, you confirm that you have read and understood this policy. If anything here is unclear, visit our FAQ page or reach out to support before proceeding.
When you register for an account on 1016, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and any identification documents required for age and identity verification under Philippine regulations. When you make deposits or withdrawals using GCash, Maya, or other supported payment channels, we also collect transaction-related information such as payment method identifiers and transaction reference numbers, though we do not store full payment credentials on our servers. As you use the platform — browsing sports markets, playing casino-style games, or claiming bonuses — we automatically collect technical data including your device type, browser, IP address, session timestamps, and gameplay activity logs. This usage data helps us keep the platform secure, detect unusual account activity, and continuously improve the 1016 experience for Filipino players. We may also collect any information you provide voluntarily when contacting our support team, submitting a complaint, or participating in a survey or promotion. All information collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information — such as political opinions, religious beliefs, or biometric data — unless expressly required by law.
1016 processes your personal information for a number of clearly defined purposes, each grounded in a legitimate legal basis under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. The primary purpose is to provide and operate your account — without your registration details, we simply cannot create or maintain your 1016 membership, process your PHP deposits and withdrawals, or verify your eligibility to play. We also process your data to comply with legal obligations, including identity verification (Know Your Customer / KYC), anti-money laundering checks, and responsible gaming requirements that apply to all online gaming operators serving Filipino users. Where you have given us your consent — for example, by opting in to receive promotional emails or push notifications about new bonuses and sports betting markets — we use your contact details to keep you informed about relevant offers on 1016. We process technical and usage data on the basis of our legitimate interest in maintaining platform security, preventing fraud, and improving service quality for all members. Retention periods for each category of data are set out in our internal data management procedures and are aligned with Philippine legal retention requirements; as a general guide, account and transaction records are retained for a minimum of five years after account closure to satisfy regulatory obligations.
1016 does not sell, rent, or trade your personal information to any third party for marketing purposes — full stop. However, to deliver a safe, compliant, and fully functional gaming experience for Philippine players, we do share specific data with a limited set of trusted parties under strict confidentiality obligations. Payment processors such as GCash and Maya receive only the transaction data necessary to execute your deposits and withdrawals in PHP; they are bound by their own privacy and security frameworks. Identity verification and KYC service providers may receive copies of your identification documents solely for the purpose of confirming your age and identity as required by our licensing obligations. Regulatory and law enforcement authorities in the Philippines may receive your data when we are legally required to disclose it — for example, in connection with an investigation into fraud, money laundering, or underage gambling. We may also share anonymised, aggregated statistical data with analytics partners to understand broad usage trends; this data cannot be used to identify you individually. Any third party that receives your data is required to process it only for the specified purpose and to maintain appropriate technical and organisational security measures. In the event that 1016's business is acquired, merged, or restructured, your personal data may be transferred to the successor entity, and you will be notified of any material change to how your data is handled as a result.
Protecting the personal and financial information of our Filipino members is a core responsibility that 1016 takes seriously at every level of the platform. We use industry-standard Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers, ensuring that your account credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to staff and systems that require it to perform a specific function — for example, our compliance team for KYC reviews, or our payments team for withdrawal processing. All internal access is logged and audited on a regular basis. We store account and transaction data on secured servers with access controls, intrusion detection systems, and regular security assessments. Despite these measures, no online platform can guarantee absolute security against every possible threat; if you suspect that your 1016 account has been accessed without your authorisation, you should contact our support team immediately so that your account can be secured and the incident investigated. We will notify affected users and the relevant Philippine data protection authority in the event of a personal data breach that meets the threshold for mandatory notification under RA 10173.
As a registered member of 1016 based in the Philippines, you have a clear set of rights over your personal data under the Data Privacy Act of 2012. You have the right to be informed about how your data is collected and used — which is the purpose of this policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to [email protected]; we will respond within a reasonable timeframe as required by law. You have the right to correct inaccurate or incomplete personal information held in your account — you can update many details directly through your account settings, or contact support for assistance with information that requires verification. You have the right to object to processing carried out on the basis of our legitimate interests, and the right to withdraw consent for processing that is based solely on your consent (such as marketing communications) at any time without affecting the lawfulness of prior processing. You also have the right to erasure of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and no legal obligation requires its retention. To exercise any of these rights, or to raise a concern about how 1016 handles your data, contact us at [email protected]; you also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated.
1016 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience as a Filipino player. Essential cookies are necessary for core functions such as keeping you logged in during a session, remembering your account preferences, and ensuring that forms and payment flows work as expected — these cannot be disabled without affecting your ability to use the platform. Analytics cookies help us understand how members navigate the site, which games and sports markets are most popular, and where technical issues may be occurring, so that we can continue to improve the 1016 experience. We do not use third-party advertising cookies or sell cookie-derived data to ad networks. You can manage your cookie preferences through your browser settings at any time; note that disabling certain cookies may affect platform functionality. By continuing to use 1016 after being informed of our cookie practices, you consent to the use of cookies as described here. Our cookie practices are reviewed and updated periodically in line with changes to applicable Philippine and international guidance on online tracking.
1016 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, applicable Philippine law, or guidance from the National Privacy Commission. When we make material changes, we will notify registered account holders via email or through a notice displayed in your account portal, and we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically — especially before using a new feature, making a first withdrawal, or claiming a promotion — to stay informed about how your information is being handled. Continued use of the 1016 platform after a policy update takes effect constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you should stop using the platform and contact support to discuss your options, including account closure if appropriate. For any questions about this Privacy Policy or your data rights, reach us at [email protected] — our team is here to help Philippine players navigate their privacy options clearly and without hassle.
Quick Answers
Here are the most common data privacy questions from Filipino members.
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